Responsible Gaming at
tu1111y —
Play Smart, Stay in Control

tu1111y is built on the belief that gambling should always be entertaining, never harmful. We are committed to providing a transparent, fair, and responsible gaming environment for every player based in Bangladesh — whether you enjoy live cricket betting during BPL and IPL seasons, spinning slots from Pragmatic Play and NetEnt, or exploring the full range of live casino tables offered through our platform.

Responsible gaming is not an afterthought at tu1111y — it is a core pillar of how we operate. We invest in player protection tools, educate our users about the risks of excessive gambling, and maintain dedicated support channels to ensure that anyone who needs help can access it quickly and without judgment.

We recognise that for a small proportion of players, gambling can shift from an enjoyable pastime into a problematic behaviour. Our responsible gaming programme exists precisely to catch these situations early and provide meaningful, practical assistance. We partner with recognised problem gambling support resources, enforce strict age verification protocols, and empower players with direct control over their own account limits and restrictions.

tu1111y takes underage gambling extremely seriously. During the registration process, every new player is required to confirm that they are at least 18 years of age. However, we go further than a simple checkbox — all accounts are subject to Know Your Customer (KYC) verification, which requires submission of a valid government-issued identity document such as a Bangladesh National Identity Card (NID) or passport.

If at any point we have reason to suspect that an account is being operated by or on behalf of a person under 18 years of age, we will immediately suspend that account pending a full identity review. Any funds held in a suspended underage account may be withheld pending investigation in accordance with our Terms and Conditions.

Protecting Minors in Your Household

If you share a device or household with minors, we strongly recommend taking the following precautions to prevent underage access to tu1111y:

• Never save your tu1111y login credentials in your browser's password manager on shared devices.
• Always log out of your account when you finish a session on a shared or family device.
• Enable parental control software on shared computers, tablets, and smartphones.
• Keep your account username and password strictly private — do not share them with anyone, including family members.
• Contact our support team immediately at support@tu1111y if you suspect a minor has accessed your account.

Problem gambling can develop gradually and is not always easy to identify from the inside. tu1111y encourages all players to periodically reflect on their gambling habits and to watch for the warning signs listed below. These signs do not necessarily mean you have a serious problem, but they are worth taking seriously and discussing with a trusted person or professional support service.

Gambling becomes problematic when it stops being a leisure activity and begins to negatively affect your finances, relationships, work, mental health, or general quality of life. The following are common indicators that gambling may be moving in a harmful direction:

• Spending more money on gambling than you can comfortably afford to lose
• Chasing losses by placing larger bets to try to recover money you have lost
• Gambling to escape stress, anxiety, depression, or other emotional difficulties
• Feeling irritable, restless, or anxious when not gambling
• Lying to family members or friends about how much time or money you spend gambling
• Borrowing money — from family, friends, or lenders — specifically to fund gambling
• Neglecting work, studies, family responsibilities, or personal health because of gambling
• Repeatedly making unsuccessful attempts to cut back or stop gambling
• Gambling with money set aside for essential bills, rent, or household expenses
• Thinking about gambling constantly, even when doing other activities
• Losing track of time while gambling — sessions lasting much longer than planned
• Feeling deeply ashamed or guilty after gambling sessions

The Gambling Quiz

A simple way to assess your relationship with gambling is to ask yourself the following four questions, known informally as the CAGE-style gambling screen:

1. Cut down: Have you ever felt you should cut down on your gambling?
2. Annoyed: Have people close to you criticised your gambling or expressed concern?
3. Guilty: Have you ever felt guilty or ashamed about your gambling?
4. Eye-opener: Have you ever gambled first thing in the morning or immediately after a loss?

If you answer "yes" to two or more of these questions, we recommend speaking with a trained gambling counsellor. The resources listed in Section 6 of this page can help you find appropriate support in Bangladesh.

tu1111y provides every registered player with a comprehensive suite of responsible gaming controls, accessible directly through your account settings. These tools are designed to put you in charge of your gambling activity and to help you set healthy boundaries before problems arise — not only after they develop.

All limits and restrictions you set take effect immediately upon confirmation. Requests to increase a limit or shorten a restriction period are subject to a mandatory cooling-off period before they take effect — this deliberate delay helps protect players from impulsive decisions made in the heat of the moment.

Self-exclusion is the most powerful responsible gaming tool available at tu1111y. When you self-exclude, your account is closed to all gambling and betting activity for the duration you choose — you will not be able to deposit, place bets, access games, or claim bonuses during your exclusion period. Self-exclusion is the right choice if you feel that shorter cooling-off periods or deposit limits are not enough to keep your gambling under control.

How to Request Self-Exclusion

You can initiate a self-exclusion request in two ways:

1. Via Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your desired exclusion period, and confirm. The exclusion takes effect immediately.
2. Via Support: Email our support team at support@tu1111y (plain text — not a clickable link) with the subject line "Self-Exclusion Request" and your registered account username. Our team will process your request within 24 hours and confirm by return email.

Exclusion Period Options

• 6 Months: The minimum self-exclusion period available at tu1111y.
• 1 Year: Recommended for players who recognise a sustained pattern of problematic gambling.
• 3 Years: A long-term option for players who need extended distance from gambling activity.
• Permanent / Indefinite: A lifetime exclusion for players who have decided that gambling is not compatible with their wellbeing. This option is irreversible.

What Happens During Self-Exclusion

• Your account is immediately locked against deposits, betting, and game access.
• Any pending withdrawals of verified funds will still be processed to your registered payment method (bKash, Nagad, Rocket, or bank account).
• You will be removed from all marketing and promotional communications for the duration of your exclusion.
• A record of your exclusion is retained by tu1111y to prevent re-registration during the exclusion period.
• At the end of a time-limited exclusion (6 months, 1 year, or 3 years), your account will not automatically reopen — you must contact support and undergo a brief responsible gaming review before access is restored.

If you or someone you know is struggling with gambling-related problems, help is available. tu1111y encourages any player who is concerned about their gambling behaviour to reach out — to our own support team, to a trusted person in their life, or to a professional counselling organisation. Seeking help is a sign of strength, not weakness.

For players in Bangladesh, the following avenues of support are available:

tu1111y Support Team

Our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and all public holidays. They are trained to handle responsible gaming conversations with care and can immediately apply account restrictions on your behalf.

National & International Helplines

The following organisations provide free, confidential support for people affected by problem gambling. All services listed below operate independently of tu1111y:

• Gamblers Anonymous: A global peer support network with local chapters and an online meeting programme. Gamblers Anonymous uses a 12-step model and provides a community of people who understand the challenges of problem gambling first-hand.
• GamCare: An international charity offering free information, support, and counselling for anyone affected by problem gambling. GamCare operates a 24-hour helpline and an online chat service, accessible from Bangladesh.
• BeGambleAware: An independent charity that funds research, education, and treatment for problem gambling. Their website includes a self-assessment tool and a directory of specialist treatment services.
• Kaan Pete Roi (Bangladesh): A Bangladeshi emotional support helpline that provides confidential listening support for people experiencing mental health difficulties, including gambling-related distress. Available to callers across Bangladesh.

Whether you are a new player on tu1111y or a long-standing member of our community, the following guidelines will help you keep gambling in its proper place — as one enjoyable activity among many in a balanced life.

tu1111y's support team is available around the clock — 24 hours a day, every day of the year, including all Bangladeshi public holidays. If you have a responsible gaming concern, want to apply account restrictions, or simply want to talk through your gambling habits with a knowledgeable and non-judgmental professional, we are here.

To get in touch, email us at: support@tu1111y (plain text — not a clickable link). Please include your registered account username and use one of the following subject lines to help us route your message to the right team member:

• "Responsible Gaming" — for general responsible gaming enquiries and advice
• "Self-Exclusion Request" — to initiate an immediate account exclusion
• "Deposit Limit Request" — to set or adjust deposit limits on your account
• "Account Closure" — to permanently close your account
• "Underage Concern" — to report suspected underage account activity

All responsible gaming requests are treated with strict confidentiality. We do not share the details of responsible gaming interactions with third parties except where required by law. Our team responds to all responsible gaming emails within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.